In her presentation, Bonnie will share how she has positioned digital transformation at the heart of a company's cultural change journey. The introduction of an enterprise-wide social intranet and collaboration platform aims to provide a platform for change (rather than traditionally seen as a change in technology platform). Accelerated adoption is achieved through partnership with broader change initiatives to drive innovation, redesign workspace and the development of new-style conversational leadership for change. This new social ecosystem has streamlined the tools we use, is extensible and continues to transform digital workplace experience. It is an important pillar to deliver our digital client experience vision, as "internal collaboration across boundary is important if we were to join up to meet our clients needs". Join this session to hear the journey, the ambition, the challenges and what we have learned along the way.